Frequently Asked Questions

How do I exchange or return and item?

Please review our return policy page. https://www.whitedogstuff.com/return-policy/

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How do I get my free sticker?

Your free white dog sticker will automatically be added to orders of $20.00 or more! You do not need to enter a promo code. You should not add it to your cart during check out unless you want to purchase extra ones. 

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Where does my order ship from?

All orders are shipped from our manufacturing and printing facility in  Massachusetts.

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Can I change my order after it is placed?

While we will try to our best to accommodate your request, we may not be able to catch your order in time.  Please send us an email at sales@whitedogstuff.com

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What is the shipping cost?

Currently we offer a flat shipping fee of $11.95 in the Continental United States and $26.95 to Canada, which is either UPS ground, USPS First Class mail or Priority Mail.  You are responsible for tarrif, fees, and taxes your Country may charge.  International shipping may also be available upon request.  If you need an order quicker, please contact us at sales@whitedogstuff.com for other shipping options and cost.

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How long does it take for my order to ship?

Most orders ship with 1 to 2 business days.  Please add an addtional 1 to 2 days for orders that are personalized or embroidered.

This does not include shipping transit times, which vary according to where you are located.

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